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Digital Dealer
 

Metis Reputation

Manage your Google Reviews from one unified dashboard.

Metis Reputation is part of the Digital Dealer platform, enabling automotive retailers and dealer groups to monitor, manage and respond to their Google Business Profile reviews in a secure, centralised environment.

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Overview

What is Metis Reputation?

Metis Reputation is a reputation management module within the Digital Dealer platform that allows authorised businesses to connect their Google Business Profile account and manage customer reviews more efficiently.

Once connected, users can:

View Business Locations

See all your connected Google Business Profile locations in one place

Monitor Incoming Reviews

Stay on top of every new Google review as it arrives

Respond Directly

Reply to reviews directly from the dashboard without switching tools

Assign Follow-up Actions

Manage internal tasks and ensure every review gets attention

Track Performance

Measure response times and performance across all locations

Process

How it works

Secure Connection

Businesses connect their Google Business Profile account securely via Google OAuth.

Authorised Access Only

Metis Reputation only accesses data for locations that the authenticated user already owns or manages within Google Business Profile.

User-Controlled Responses

All review responses are manually created and approved by the user before being posted to Google.

Explicit Authorisation

At no point does Metis Reputation access or manage businesses without explicit authorisation.

Capabilities

Key features

Centralised review inbox across multiple locations

Real-time visibility of customer feedback

AI-assisted draft replies (user-reviewed before posting)

Internal notes, tagging and task management

Response time and performance tracking

Multi-location dealer group visibility

Who It’s For

Built for automotive retailers and dealer groups

Metis Reputation is designed specifically for automotive dealers, dealer groups and OEM networks looking to improve customer experience, increase response rates and maintain consistent brand standards across all locations.

Digital Dealer has been delivering technology solutions to automotive businesses since 2012, supporting hundreds of dealerships and OEM partners across Australia and internationally.

900
+ Dealerships Served
109
+ OEM Brand Partnerships
12
+ Years in Automotive Tech
Trust & Compliance

Security and data privacy

Metis Reputation uses Google’s secure OAuth 2.0 authentication process to connect user accounts.

Explicit Consent

Access is granted only with explicit user consent

Owned Profiles Only

Only business profiles already owned or managed by the user are accessible

Revocable Access

Access can be revoked at any time

Secure Data Handling

Data is handled securely within the Digital Dealer platform

No Scraping or Resale

Metis Reputation does not scrape, resell or aggregate third-party Google Business Profile data